The Patient Satisfaction Survey is a short, easily administered questionnaire that provides health centers with information and insight on their patients' view of the services they provide. Health centers can use survey results to design and track quality improvement over time, as well as compare themselves to other health centers. The survey form is available in English and Spanish.
Although a sample survey form is provided for download, the most efficient way to administer the survey is by using scannable forms available through the Clinical Networks, which also will scan completed forms, compile and analyze results, and develop a complete report for the health center that includes a comparison with average health center benchmarks. A nominal fee may be charged for this service.
A revised survey that includes patient centered medical home measures of satisfaction is available through the Midwest Clinicians Network [www.midwestclinicians.org
For More Information
To learn more about the Health Center Patient Satisfaction Survey, please call 301-594-0818 and specify any special interests or needs you might have. Please provide a contact name and daytime phone number.
History of the Patient Satisfaction Survey
Federally-funded health centers are expected to assess patient satisfaction and did so individually until 1999, when HRSA asked health centers to share their survey tools. More than 300 survey tools were submitted and health centers said they supported a more standardized approach.
A task force of health care professionals and patients was formed to review the surveys and develop criteria for a standardized tool.